Invited coworker gets "invalid username or email" banner when trying to restore password

[e6232287]

Hello, community!

I have invited a collaborator from my team to our client account a few days ago. It all worked well and he registered, however, he forgot the password and tried to restore it today. With every attempt he gets the error badge saying that username or email are invalid. His profile exists and can be seen among other coworkers, and it is possible to send a message, make call, etc. Has anyone experienced anything similar? 

[AleksandarD · Accepted solution]

Hi Mikhail,

You can suggest the collaborator to reach out to us on any official Upwork social media channels and we'll be more than happy to assist them with their account. You can find the direct links in the footer section of the Community as shown in this screenshot.

Thank you.

[e6232287]

Ok, got it, thank you for help!