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fb243b38
Community Member

Is Escrow still there?

I hired a one time payment freelancer and the escrow was paid. The Freelancer then withdrew from the job and so I have to hire another one.  Why does it want another escrow payment? I did not pay the 1st freelancer and I did not recieve a refund.

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Matt,

 

I checked your account, and I can see that a refund has already been processed for the canceled offer. You can check this by logging in to your account and going to Reports>Transactions. Refund credits can take up to five business days to appear. Thank you!

~ Joanne
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