Hi! I was wondering whether there are any limitations to the Direct Messages feature. I just went through the tutorial article and it doesn't say anything about it. but I'm looking at a profile and can't find a way to Message the candidate. It only says Hire or Invite. Thanks!
Solved! Go to Solution.
Clients are unable to communicate with freelancers unless freelancers apply to a client's job post, or the freelancer was invited to apply to the job, and the freelancer obliged. On this interview stage, you should be able to discuss the project details with the freelancers, and vet which freelancer will be best for your project.
Please check this help article for more information about interviewing and negotiating with Freelancers.
Let us know if you need any further assistance.
Thank you, but I don't think that correct, since I do receive direct messages from prospects so it is definitely an option, unless it was removed recently which was my question. Please see this article on Direct Messaging: https://support.upwork.com/hc/en-us/articles/360046621873-Direct-Messages-
Anyway nevermind, I have just checked and the client account is not Plus nor Enterprise which seems to be the requirement.
I have upgrated to plus but it doesnt show on my profile and besides that still im not able to send a direct message to a freelancer.
would you please let me know what's the problem?
ANY client can easily send a message to a freelancer.
After you create your job posting, navigate to the freelancer's profile page.
There is a button to click to invite the freelancer to discuss the project.
Clicking this button gives a freelancer to an opportunity to reply.
It does not cost anything and it does NOT obligate the client to hire the freelancer.
I checked and it looks like this is a freelancer account. Do you mean you upgraded to Freelancer Plus? Please know, in order to hire other freelancers you'll need to create a client profile for your account. You can find instructions on how to do this here. You can also visit these help articles to learn more about the Client Plus membership and Direct Messages.
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