It is not safe to download this file. If you really want to access this file please contact Customer

[805a9822]

I cannot download a file the freelancer sent and i get this message:

It is not safe to download this file. If you really want to access this file please contact Customer

[g_vasilevski]

Hi Fares,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your files. Thank you.

[keffer]

Hey,

I have exactly the same issue. Can you help?

[BojanS]

Hi Benjamin,

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[emangun09]

Hi,

I'm also experiencing the same problem.  Please help.

Thanks.

[AleksandarD]

Hi Eric,

I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with the files.

Thank you.

[prestonhunter]

re: "I have exactly the same issue. Can you help?"

Use FTP.

Then you don't need to ask anybody for help.

[keffer]

Would like to, but the freelancer decides...

[prestonhunter]

You and the freelancer you hired may use ANY file transfer method that you like.

Dropbox. FTP. Email. Google Drive. Microsoft One Drive. WeTransfer. Apple iCloud. USB flash drive. Etc.

If you sometimes work with freelancers who dont readily I know how to transfer files reliably using a method other than Upwork, then you may wish to learn a few methods that you can easily introduce freelancers to. For example, lots of people find Dropbox easy to use. And doing so does not mangle or block files like Upwork does.

It is important to understand that Upwork intentionally blocks and alters some files as part of its security protocols. This is not an accident and this is not going to stop.

[keffer]

It's a known problem.. can you help me?

[prestonhunter]

You don't need help.

Use a file transfer method of your choice. FTP. Dropbox. Email. WeTransfer. Etc.

[tarikzaki]

i'm having this issue , what can i do, should i post the job positng here??

[ArjayM]

Hi Tarik,

I'm sorry to learn that you're having an error when trying to open a link with a client. However, it looks like you've already raised a ticket with the same concern. Please allow our team time to further review your report and you will be getting an update here once done.