It is not safe to download this file. If you really want to access this file please contact Customer

[dac83e37]

I received my project from the freelancer and he has sent me the work twice. But when I try to open the document it comes up with below message:

It is not safe to download this file. If you really want to access this file please contact Customer Support.

I do not what to do next. It is quite important for me access the work as I have to meet the deadline. The freelancer is in different time zone so he might not be able to answer my query in time.

Please help

[prestonhunter]

Use FTP, Dropbox, email, Google Drive, Microsoft One Drive, iDrive, iCloud, etc. use any file transfer tool you want. Don't try to transfer files via Upwork.

[JoanneP]

Hi Gerri,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.