4b29de6f
Member

Job Incomplete - How Long After a Milestone Does Upwork Refund Monies

A Freelancers bidded on my project for a realtime App.  He accepted my job on 23 May, 2 months ago from today and said the App would be complete on June 6.  On 21st July he quickly makes an Admin Panel for the App and sent me the URL link and before I could blink he was requesting I release the payment for his work.  I immediately refused stating I was just looking over the admin panel, had some concerns I would like to discuss and have not even seen the functioning of the realtime App.  I could not tell you if this App existed at this stage as I only saw screen shots of a few pages.  I requested to see the a long time ago and he sent me screen shots of some sort of coding.  Most of my requests went unanswered and were ignored.

 

He was in quite a haste to upload this App to my Google Play Account and rushed me to write a description and add images.  I drafted a description but obviously had not images as he had only shared the login screen, registration page and Job page.  I requested he send me some images from the delivery drivers point of view, after all it was a delivery driver app and I wanted drivers to see the screens prior to downloading the app.  He ignored me.  Eventually after he began overlooking my questions and I noticed there was no Map view in the Admin Panel, I queried where it was and he informed me it did not exist.  I asked how I was supposed to track a delivery driver should a customer contact me and ask and he completely ignored me.  I then asked about the Map view in the delivery driver app and he stated there was none, driver clicks when he is ready to collect order and customer is notified through my website and driver clicks enroute to customer and customer is again notified through my website.  So I queried how the driver was supposed to navigate from Pickup to Drop off and he could not answer... I was frustrated at this point as I had waited almost 8 weeks for what I thought was an Uber-like delivery app and he could not explain what was realtime about it.  My Job description clearly said Uber-like delivery app.  He advised me he would create some sort of link for me to send to customers for them to track their delivery but this was never mentioned of again.

 

I requested a refund and he disputed this so we are now in mediation.  The Freelancers is telling Upworks that he shared the code with me since he uploaded it to my Google Play Account but I never saw the code and I honestly have no use for his App and would not use it.  This Freelancer has done works for me that I am willing to pay for, however there are works that we never discussed payment for that he is now putting a price on and due to my time being wasted and him unrestricting my site (behind my back after I advised him not to) I think I should be able to.

 

I am trying to understand why he began rushing for payment and beginning to think Upworks was going to automatically refund my money as the milestone due date was June 6 and it was now July 21, he had over-run this time.

 

Does Upwork automatically refund clients if a Job has not completed within the milestone period?  If so, how long after the milestone period has exceeded does Upworks automatically refund payment?

 

I must admit I am feeling ripped off at this point because I was under the impression during the mediation, there would be an investigation i.e. look at the Contract Job, Proposal and the messages but instead they want us to email back and forth to meet some common ground.  I really do not have any time for this as I have wasted enough time waiting for an Uber-like app.  I have lost all trust in Upwork.

2 REPLIES 2
aocumen
Moderator
Moderator

Hi Sam, 

I'm sorry to know that you are disappointed with the mediation process. I can see that your mediation specialist has sent you an email today, and you should be able to continue communicating with the specialist by updating the support ticket. 

I will also notify the team that you have updated the ticket so that they can update you soon. I would recommend that you refrain from posting too much details about the issue in the Community as this is a public Community, and may misrepresent the situation. 


~ Avery
Upwork
petra_r
Member


Sam B wrote:

 

Does Upwork automatically refund clients if a Job has not completed within the milestone period?


Not until 3 months have passed from the date the milestone was funded. The deadline makes no difference

 


Sam B wrote:

 

I must admit I am feeling ripped off at this point because I was under the impression during the mediation, there would be an investigation i.e. look at the Contract Job, Proposal and the messages but instead they want us to email back and forth to meet some common ground.  I really do not have any time for this as I have wasted enough time waiting for an Uber-like app. 


No. Upwork can not will not decide a dispute. Under Escrow regulations you'd have to go to arbitration to get a legally binding decision.

How much money are we talking about for that "uber-like app", considering that arbitration costs $ 291 each (client, freelancer and Upwork...)