Kindly requesting your advice - Debit Card Re-authorisation (how can I access Verify Now)

[76a53f7a]

Hi

Just joined upwork as client and not sure was a good ideea..:(

Kindly requesting you advice with the debit card reauthorisation process.

Please, let me know on the bellow steps what was wrong and how should I manage to be accepted my debit card as billing method:

1. Debit card verification was succesfully verified; 10 $ charged

2. I manage to hire for a project with fix amount project

3. The amount was withdraw from my acount and tranfer in escrow

4. The freelancer/agency which I hired send me a message informing that price is double than their proposal ,(after accepting their proposal & hiring them), 

5. I withdraw my offer before starting the contract

6. I try to hire a new freelancer, but my bank rejected the 2-nd payment

- How I can verify again the debit card...there is no link or option available for this "Verify Now" which the support boot recommended...

- Will it be charged again with 10$ for the 2-nd verification?

- When the amount blocked in escrow will be released in the curent situation when I witdraw the offer before contract? (ther is no pending contract in my account)

Thank you for you guidance...

[BojanS]

Hi Ilona,

I'm sorry to hear about the inconvenience this caused. We'll have one of our agents reach out to you via support ticket to assist you with your billing method concern.

Thank you for reaching out to us.