Live Chat Support

[#1]

How can I find out if and when I can access live chat support.  I've been using Upwork since 2018.  I see references to widgets but there is none, any longer.

[#2]

Hi Sun, 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

[#3]

Hi

[#4]

Hi Sun,
Please refer to the URL below for upwork support.

https://support.upwork.com/hc/en-us/requests/new

Create a valid ticket by submitting a valid issue you are facing with images proof.

Best,
Adeel

[#5]

I downgrade my freelancer plus membership to freelancer basic. I have been charged automatically on 2 june, 2024 that i didnt want. Now today (7 june, 2024) I downgrade my plan to basic. The question is when i will get the refund?

[#6]

Hi Md Belal,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#7]

My account has been suspended, Please reopen my account so that I start my work

[#8]

Hi Rahila, 

Thank you for reaching out to us. I checked but I do not see any limitations on your account. Could you please clarify if you have another account on Upwork? 

[#9]

While opening a Payoneer account, I was interrupted due to a network problem, and do I want to continue from where I left off?

[#10]

Hi Shafi,

It looks like you've already added your payment method. For your security, please allow 3 days for this withdrawal method to become active. If you need further assistance, please let us know. 

[#11]

Hi, 

I have recently upgraded to Upwork Plus account but some requests against my account are still pending. Like the Marketing Consultation is in review for almost a week now. Kindly expedite this thing so that my work is not going to get disturbed.
Thanks & Regards,

Daniyal W. Wyne

[#12]

I am really disappointed that I have created my Upwork profile in 2022 and still it is not Identity verified, and I think that why I can't get the job. There is no option of verifying, So please verify my profile. All of my friends profiles are verified and they are getting jobs also but I didn't land on one.

[#13]

Can the bot reach out to me? I can't find it 

[#14]

Hi Shantel,

I'm sorry that you experienced trouble contacting our support team. I want to confirm that your concern has been escalated to the team to give it the attention it deserves. Rest assured that someone from the team will contact you directly via a support ticket. 

[#15]

There was an unauthorized charge of 36 on my card. I've never paid that amount to anyone on upwork, so that is definitely an error. 

[#16]

Bybit Msater card connected buy, Any problems.

[#17]

Hi MD.,

Thank you for your message. To clarify, is your concern regarding your billing or payment method? Please share more information about your concern. We'll be happy to assist you further.

[#18]

I am currently on the Basic Free Plan, and I should receive 10 free Connects each month. However, for the past few months, I have not received any Connects. My name is Saba Rani, and I have also attached a screenshot of my current plan settings.

Could you please check my account and help me resolve this issue?

[#19]

hi there

hope you are doing well.

I want to creatye a zoom meeting with new client to understand his work, as my services is technical that's why I need some clarification but upwork does not allow me to send zoom meeting link through chat to my new client. Please guide me about that.

Thanks

[#20]

Hello Engr Shoaib,

Thank you for reaching out. Just to clarify, you can easily make a video or voice call on Upwork anytime by using Zoom. You can start the call directly from Upwork Messages, and don’t even need a Zoom account! If you’d like to check the steps further, feel free to visit this helpful page.