Jan 27, 2017 03:38:17 AM by Vladimir G
Jan 26, 2017 09:29:25 PM by Virginia F
Gloria,
You can fine Help and Support under the question mark icon on your account page.
Jan 27, 2017 03:38:17 AM by Vladimir G
Hi Gloria,
I see you managed to locate chat support and contact our team.
Tariq,
Please go to the Help Center > click the Get Help link on the right side > select the appropriate tabs from the drop down menus and you'll see the option to contact chat support.
Jan 27, 2017 06:48:44 AM by Michael H
There is no "get help" link on the right side. There are four options after you click the question mark.
HELP AND SUPPORT
COMMUNITY AND FORUMNS
DISPUTES
NEW ON UPWORK.
I have searched through all of these links and cannot locate any live support links, phone numbers or email support addresses.
Mike
Jan 27, 2017 06:48:40 AM by Preston H
Michael: what you are seeing is a technical issue, and not an intentional change in policy.
Upwork administrators and Forum moderators are not aware of the extent of this problem, or the frequency with which clients and top-earning freelancers are finding customer support unavailable.
Jan 27, 2017 08:16:23 AM Edited Jan 27, 2017 08:17:41 AM by Preston H
For now, try using different browsers...
Opera, Safari, Firefox, Chrome, Explorer.
Try using different operating systems...Windows, Mac OS X, Linux.
Try using different types of devices... Desktop, mobile, etc.
The display of support options is dependent on the browser a user uses, and the device... It is not purely server-side generated. There is client-side JavaScript used in the display, and this may not be working properly for you, while working right for others.
Be sure to be logged in to Upwork as fully as possible. Choose your client/company profile within your account.
Availability differs according to the time zone, time of day, region, country, day of the week, and current available resources.
It is not Upwork's intent that you be unable to reach Customer Support. But they are using some technological implements which they have not fully tested and they are not fully aware of the ramifications for all users.
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