Jul 14, 2020 07:01:21 PM by Timothee G
Hello everyone,
I am facing an issue to access one account for my company. This account has two-factor authentication activated but the phone number linked to it is no longer in use.
Do we have any way to contact Upwork directly in order to unlock said account ?
Any necessary identity document can be send right away to them.
Thank you all for your answers.
Have a good day.
Jul 14, 2020 08:34:21 PM by Joanne P
Hi Timothee,
I checked your account and it looks like you have logged in successfully. Please let us know if you need further assistance. Thank you.
Jul 15, 2020 02:41:59 AM by Timothee G
Hi Joan,
The account i'm currently using is different from the one i try to regain access to.
I am currently still locked out of the other account because of a wrong phone number on the two-step authenticator.
If you have any indication on how to solve this issue i'd be glad to know 🙂
Kindly,
Jul 15, 2020 04:02:36 AM by Goran V
Hi Timothee,
Please reach out to me via PM (click on my name) with your email or username from your original account and I will assist you further. Thank you.
Oct 4, 2020 05:16:54 AM by Simona F
Hi, I'm facing with the same problem. My phone number should be correct, but I don't receive the message. Without this message I can't change the settings.