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3a9708e1
Community Member

Locked by two-factor authentication

Hello everyone,

 

I am facing an issue to access one account for my company. This account has two-factor authentication activated but the phone number linked to it is no longer in use.

 

Do we have any way to contact Upwork directly in order to unlock said account ? 

Any necessary identity document can be send right away to them.

 

Thank you all for your answers.

Have a good day.

4 REPLIES 4
JoanneP
Moderator
Moderator

Hi Timothee,

 

I checked your account and it looks like you have logged in successfully. Please let us know if you need further assistance. Thank you. 

~ Joanne
Upwork
3a9708e1
Community Member

Hi Joan,

 

The account i'm currently using is different from the one i try to regain access to.

I am currently still locked out of the other account because of a wrong phone number on the two-step authenticator.

 

If you have any indication on how to solve this issue i'd be glad to know 🙂

 

Kindly,

Hi Timothee,

 

Please reach out to me via PM (click on my name) with your email or username from your original account and I will assist you further. Thank you.

~ Goran
Upwork

Hi, I'm facing with the same problem. My phone number should be correct, but I don't receive the message. Without this message I can't change the settings.

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