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Locked by two-factor authentication

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Active Member
Timothee G Member Since: Jul 14, 2020
1 of 5

Hello everyone,

 

I am facing an issue to access one account for my company. This account has two-factor authentication activated but the phone number linked to it is no longer in use.

 

Do we have any way to contact Upwork directly in order to unlock said account ? 

Any necessary identity document can be send right away to them.

 

Thank you all for your answers.

Have a good day.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 5

Hi Timothee,

 

I checked your account and it looks like you have logged in successfully. Please let us know if you need further assistance. Thank you. 


-Joanne
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Active Member
Timothee G Member Since: Jul 14, 2020
3 of 5

Hi Joan,

 

The account i'm currently using is different from the one i try to regain access to.

I am currently still locked out of the other account because of a wrong phone number on the two-step authenticator.

 

If you have any indication on how to solve this issue i'd be glad to know Smiley Happy

 

Kindly,

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 5

Hi Timothee,

 

Please reach out to me via PM (click on my name) with your email or username from your original account and I will assist you further. Thank you.


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Simona F Member Since: Aug 26, 2020
5 of 5

Hi, I'm facing with the same problem. My phone number should be correct, but I don't receive the message. Without this message I can't change the settings.

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