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354d2372
Community Member

Many "not safe to download file" messages in proposals for my job posting

Many of the files attached to proposals for my job posting cause the error: "This file is not safe to download"

 

Is this common? Are there other ways for freelancers to send images for proposals?

 

thanks!

3 REPLIES 3
AveryO
Community Manager
Community Manager

Hi Beth,

 

I'm sorry for the inconvenience this has caused you. Please know that this is a known issue and our engineers are working to resolve it. In the meantime, I'll request for a member of the Customer Support Team to reach out to you to assist you further with your concern.


~ Avery
Upwork
f5e8fe37
Community Member

Hello - can someone help please? I have been trying to download a file and received the above mentioned error message. Completely strange as we have been sharing the same file back and forth for sometime. Is there anyway around this? I am the client and I am trying to deliver a piece of work today and really need these edits from teh freelancer....

AveryO
Community Manager
Community Manager

Hi Bel, 

I'm sorry for the inconvenience this has caused. I can confirm that this is a known issue and our engineers are working to resolve it. In the meantime, I have shared your account information with the Customer Support Team so that they can reach out to you through an email to assist you further with this issue.


~ Avery
Upwork
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