Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Many "not safe to download file" messages in proposals for my job posting

Highlighted
Active Member
Beth S Member Since: Jan 30, 2020
1 of 4

Many of the files attached to proposals for my job posting cause the error: "This file is not safe to download"

 

Is this common? Are there other ways for freelancers to send images for proposals?

 

thanks!

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 4

Hi Beth,

 

I'm sorry for the inconvenience this has caused you. Please know that this is a known issue and our engineers are working to resolve it. In the meantime, I'll request for a member of the Customer Support Team to reach out to you to assist you further with your concern.


-Avery
Untitled
Highlighted
Active Member
Bel P Member Since: Jan 30, 2020
3 of 4

Hello - can someone help please? I have been trying to download a file and received the above mentioned error message. Completely strange as we have been sharing the same file back and forth for sometime. Is there anyway around this? I am the client and I am trying to deliver a piece of work today and really need these edits from teh freelancer....

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Bel, 

I'm sorry for the inconvenience this has caused. I can confirm that this is a known issue and our engineers are working to resolve it. In the meantime, I have shared your account information with the Customer Support Team so that they can reach out to you through an email to assist you further with this issue.


-Avery
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS