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MasterCard Charge failed

Active Member
Olha L Member Since: Jan 24, 2019
1 of 9

Can not add billing method. Always ''Charge failed''. Can you tell me, what is wrong?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 9

Hi Olha,

One of our team members will reach out to you via ticket and assist you further with your billing, you can access your tickets on this Link. Thank you.


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Active Member
Ihor V Member Since: Dec 3, 2019
3 of 9

I have attached my card to your server in order to pay for the project?
As a result, Upwork withdrew money from my card to nowhere and the charge was failed.
Why and for what you withdrew my money from my card. On the service, I have no money on Upwork? Why?
Looking forward to your answer.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 9

Hi Igor,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Ihor V Member Since: Dec 3, 2019
5 of 9

when to expect?

Active Member
Ihor V Member Since: Dec 3, 2019
6 of 9

when to expect?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 9

Hi Ihor,

 

Our team has already reached out to you via ticket and email to assist you further. You can access your tickets on this Link, thank you.


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Active Member
Ihor V Member Since: Dec 3, 2019
8 of 9

wrote the answer, how much to expect a response

Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 9

Hi Ihor,

 

Our team will update your ticket as soon as possible and will assist you further with your card. Thank you.


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