Messages Transcript between Client and Freelancer

[Sharon S]

How do I obtain chat transcripts for messages between myself and a freelancer? The links and screenshots sent by Grace G. the customer service rep I chatted with today don't work and/or are non-existent. There is no export function available. Please help.

[Joanne Marie P]

Hi Sharon,

I checked your account, and it looks like our team has already provided more information about this. Please refer to the follow-up email shared by the agent. Thank you.