How do I obtain chat transcripts for messages between myself and a freelancer? The links and screenshots sent by Grace G. the customer service rep I chatted with today don't work and/or are non-existent. There is no export function available. Please help.
I know this is an older post but I've seen posted on the Upwork community forum that a freelancer can request Upwork's help in providing a transcript of all messages between the freelancer and client during a contract. As you know, there is no option to print a file containing a history of all message exchanges between both parties.
Thank you in advance,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Thank you, Annie Jane, for your response. Another moderator passed my issue along and a support ticket is now open for me. I sent the pertinent information regarding the contract to my support ticket.