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Messages glitch

c8e89f0d
Active Member
Christian J Member Since: Jan 15, 2019
1 of 57

Hello, I have used upwork for over 2 years and never had this issue. I am having an issue where my messages are blinking like a glitch and i cannot scroll or view messages or click links. its mainly oinly happening in the messages screen. i am having small glitches elswhere on the site like when i click a link it will take me direclty to a different page. for instance i clicke help and support and it takes me to the homepage. Not sure if they are related or not. The messages glitch is my main concern becuase thats what i use daily and its been going on for over a week now. I tried to clear my cookies and cache, and do some things like that. If anyone has suggestiions please help. thanks in advance 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 57

Hi Christian,

 

I'm sorry to hear about your experience. We'll have one of our team members reach out to you directly via support ticket and assist you further. Thank you for your patience. 

~ Bojan
Upwork
c8e89f0d
Active Member
Christian J Member Since: Jan 15, 2019
3 of 57

thanks, will look out for the support ticket. 

f65efac7
Active Member
Lucia M Member Since: Oct 23, 2019
4 of 57

Hi,
The same thing is happening for me Smiley Sad

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 57

Hi Lucia, 

Before I proceed, could you please try troubleshooting steps such as clearing your cookies, or using a different browser to see if the issue persists? I'll wait on your update!


~ Avery
Upwork
laurariggs
Active Member
Laura R Member Since: Jan 16, 2019
6 of 57

Hi, 

I am also having the same issue. 

 

Thanks. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 57

Hi Laura,

Please clear your cache and cookies or log in with another browser. If you`re still experiencing the same issue after this let me know, thank you.

~ Goran
Upwork
ronnabella
Active Member
Ronna Bella C Member Since: Jan 31, 2019
8 of 57

Hi. I am having the same issue. How can I clear cache or cookies in Macbook Pro laptop?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 57

Hi Ronna Bella, 


It depends on your the browser you are using, but you can click on this link so that your cookies can be cleared. Please let us know if the issue persists if you try another browser, or have tried the troubleshooting steps above. 


~ Avery
Upwork
7458e8b6
Active Member
neil s Member Since: Feb 25, 2019
10 of 57

Hi .. I am also having this issue and i have cleared my cache as you suggested.. I'm using a macpro aswell

 

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