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Messages glitch

davodavodavo3
Ace Contributor
David B Member Since: Jan 3, 2019
31 of 57

The client was shockedSmiley Very Happy

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
32 of 57

Thanks, David! 

I'll go ahead and share this with the team for their reference. If you can also share your app's version, and your phone's OS and version, that would be great.


~ Avery
Upwork
davodavodavo3
Ace Contributor
David B Member Since: Jan 3, 2019
33 of 57

Desktop App on WIndows 10

Version 5.2.1.699
(FE1905 )

 

I don't have smartphone.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
34 of 57

Hi David, 

I wanted to clarify if you use the Upwork Desktop App to send messages, or do you exchange messages through your desktop's browser? 


~ Avery
Upwork
davodavodavo3
Ace Contributor
David B Member Since: Jan 3, 2019
35 of 57

I use the Upwork Desktop App

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
36 of 57

Thank you for the details David,

 

Could you also submit a ticket from the app as well, our team will need the logs as well to investigate it further? You can do this by clicking on the Settings Cog > Support & Feedback.

~ Goran
Upwork
davodavodavo3
Ace Contributor
David B Member Since: Jan 3, 2019
37 of 57

Hi Goran,

Thanks for your time.

I don't think that they can get log files for that day. As I understand the Upwork desktop application removes old logs and keep logs with an interval of 5 days (I watched).

The earliest log was from 2019/04/11

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
38 of 57

Hi David,

 

Just to confirm that I`ve already escalated this to the appropriate team and one of our team members will reach out to you via ticket as soon as possible. If you have any additional questions let me know, thank you.

~ Goran
Upwork
7805bb50
Active Member
Ben N Member Since: Apr 21, 2019
39 of 57

i can't believe this is still happening and upwork haven't fix it yet. it is flashing like crazy on my Safari broswer.....

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
40 of 57

Hi Ben,

 

Could you please try using another browser preferably Chrome or FireFox and let me know if you`re having the same problem? Thank you.

~ Goran
Upwork
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