I'll go ahead and share this with the team for their reference. If you can also share your app's version, and your phone's OS and version, that would be great.
Thank you for the details David,
Could you also submit a ticket from the app as well, our team will need the logs as well to investigate it further? You can do this by clicking on the Settings Cog > Support & Feedback.
Thanks for your time.
I don't think that they can get log files for that day. As I understand the Upwork desktop application removes old logs and keep logs with an interval of 5 days (I watched).
The earliest log was from 2019/04/11
Just to confirm that I`ve already escalated this to the appropriate team and one of our team members will reach out to you via ticket as soon as possible. If you have any additional questions let me know, thank you.
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