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Messages is not loading at all

saad-inam
Active Member
Saad I Member Since: Jun 19, 2018
1 of 5

The upwork messages will not load at all. App and website are both stuck on loading. Need to urgently send a message to the developer. 

 

I ran the troubleshooting but it did not work. Unable to reach support either. 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Saad,

One of our team members will reach out to you shortly and assist you further, thank you!

~ Goran
Upwork
saad-inam
Active Member
Saad I Member Since: Jun 19, 2018
3 of 5

Thanks - I am still waiting to be contacted. Urgently need to resolve this issue. 

 

 

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 5

Hi Saad,

 

You should be able to access your support requests here as well as in your email inbox. The team has already sent you one.

 

Thank you!

~ Valeria
Upwork
emiguelina
Community Guru
Elba A Member Since: Feb 28, 2017
5 of 5

@ Saad I wrote:

The upwork messages will not load at all. App and website are both stuck on loading. Need to urgently send a message to the developer. 



Hi Saad, one of my clients has the same issue, we only communicate thru Upwork, but she made Upwork's Help Desk contacted me with her email address, so in the meantime, we can continue communicating.

In order to keep things in one place, even though I email her, I replicate it in Upwork message room (I don't have a problem but she does), so that way everything stays in the right place until the issue is solved.

You can try that with your freelancer as well.

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