Jan 9, 2020 02:37:11 AM by Dragos V
Dear Sirs,
There seems to be a bug when showing the messages I've received.
When I click the 'Messages' button, the window is taking forever to load and it never actually finishes the loading of the new messages.
This is a screenshot of what I'm getting:
I hit the 'Reload the page' button, the issue still persists.
Please help.
Thanks in advance,
Dragos Voicila
Jan 9, 2020 02:47:30 AM by Goran V
Hi Dragos,
Could you please try clearing your cache and cookies or logging in with another browser? If you`re still experiencing the same problem after this, let me know. Thank you.
Jan 9, 2020 03:22:10 AM by Dragos V
Hi Goran and thanks for your prompt reply!
I have cleared all browsing data (currently using the most up-to-date Google Chrome version) and switched to Internet Explorer (broswer not supported) to access my messages.
Still the same issue unfortunately.
Any other ideas?
Jan 9, 2020 03:54:58 AM by Goran V
Thank you for the follow up Dragos,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Jan 9, 2020 04:56:31 AM by Dragos V
Thank you for your assistance, Goran.
OK, waiting for them to contact me.
Jan 13, 2020 04:44:06 AM by Dragos V
Hi, Goran!
Still can't use the messaging function. Could you please give me a status update on the ticket?
Thanks!
Jan 13, 2020 06:36:37 AM by Goran V
Hi Dragos,
Our team has already reached out to you via ticket with additional instructions and is waiting on your response back. Are you able to access your ticket from this Link? If yes, feel free to follow up on your ticket and our team will assist you further. Thank you.
Jan 13, 2020 06:46:46 AM Edited Jan 13, 2020 06:47:04 AM by Dragos V
Hi again Goran,
I am able to access that link, but the content in the ticket is not related to my actual issue.
As it can be observed, the ticket was issued on Wednesday, whereas my post on the Community was made on Thursday, so it doesn't make any sense.
I can provide a screenshot of the ticket for you to see if you like.
Thanks,
Dragos
Jan 13, 2020 06:52:14 AM by Goran V
Hi Dragos,
I`m sorry about the inconvenience this had caused you. At the moment when you try to go to your ticket, you`re directed to your older one.
Our team will create a new ticket for your messages problem immediately and assist you further. If you have any additional questions for me, feel free to reach out at any time. Thank you.
Jan 14, 2020 12:44:08 AM by Dragos V
Hi, Goran!
Thanks a lot for your support. We'll hopefully be able to solve this issue eventually.
Regards,
Dragos
Dec 15, 2020 02:07:14 AM by Greg J
Dec 15, 2020 04:19:56 AM by Aleksandar D
Hi Greg,
I'm sorry to hear about this. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.