There seems to be a bug when showing the messages I've received.
When I click the 'Messages' button, the window is taking forever to load and it never actually finishes the loading of the new messages.
This is a screenshot of what I'm getting:
I hit the 'Reload the page' button, the issue still persists.
Thanks in advance,
Could you please try clearing your cache and cookies or logging in with another browser? If you`re still experiencing the same problem after this, let me know. Thank you.
Hi Goran and thanks for your prompt reply!
I have cleared all browsing data (currently using the most up-to-date Google Chrome version) and switched to Internet Explorer (broswer not supported) to access my messages.
Still the same issue unfortunately.
Any other ideas?
Hi again Goran,
I am able to access that link, but the content in the ticket is not related to my actual issue.
As it can be observed, the ticket was issued on Wednesday, whereas my post on the Community was made on Thursday, so it doesn't make any sense.
I can provide a screenshot of the ticket for you to see if you like.
I`m sorry about the inconvenience this had caused you. At the moment when you try to go to your ticket, you`re directed to your older one.
Our team will create a new ticket for your messages problem immediately and assist you further. If you have any additional questions for me, feel free to reach out at any time. Thank you.