Dec 15, 2019 10:55:38 PM by Jheamuel P
Hello,
There's seem to be a little problem on my side, I can't seem to active my 2nd milestone.
Dec 15, 2019 11:19:38 PM by Goran V
Hi Jheamuel,
Was the first milestone already approved? If you`re still receiving any errors on your end please send me a screenshot from your end via PM (click on my name). Thank you.
Dec 15, 2019 11:49:27 PM by Jheamuel P
Yes, the first milestone has no problem. I've sent you a message along with the screenshot.
Dec 30, 2019 06:44:53 PM Edited Dec 30, 2019 09:46:42 PM by Avery O
Hi Goran,
I also have the same problem when I've tried to activate the next milestone.
Here is the screenshot of this problem.
**edited for Community Guidelines**
Please tell me what I need to do to fix this.
Thank you,
Dec 30, 2019 06:52:50 PM by Varun G
This can also happen when the system is unable to charge your primary payment method. Check if you have enough funds there and try again.
Dec 31, 2019 06:29:53 AM by Hoang N
Dec 31, 2019 07:06:25 AM by Aleksandar D
Hi Hoang,
I checked and it seems that you are already in correspondence with our team on your open ticket. I will follow up with the team handling your case and you can expect an update on your ticket very soon.
Thank you.
Feb 5, 2020 04:31:50 AM by Goran V
Hi Adnan,
You will need to click on the green button "Activate". To do this go to Jobs > All Contracts > click on the contract title > Click on the green button.
If you`re receiving any errors on your end, let me know. Thank you.
Dec 30, 2019 09:49:34 PM by Avery O
Hi Hoang,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Feb 5, 2020 04:47:09 AM by Preston H
If you able to create contracts with one milestone, but you can't activate a second milestone, then instead of trying to activate a second milestone, use successive single-milestone contracts.
Mar 11, 2020 05:38:15 AM by Goran V
Hi Dilara,
Could you please confirm if you`re receiving any errors on your end?
To activate a second milestone you will need to open your Contract Room > Click on the green button "Activate" > follow the instructions in the new window. Thank you.
Apr 13, 2020 06:02:19 AM Edited Apr 13, 2020 06:36:19 AM by Goran V
Hi Goran, I'm having the same problem - I can't activate the milestone. When I click on the green button, this message appears to me: Milestone activation failed. Please contact customer support.
See attached the evidence.
**Edited for Community Guidelines**
Apr 13, 2020 06:37:07 AM by Goran V
Hi Victor,
Could you please try clearing your cache and cookies or logging in with another browser? If you`re still experiencing the same problem after this, let me know. Thank you.
Jul 16, 2020 12:31:38 AM Edited Jul 16, 2020 01:19:54 AM by Goran V
I'm having the same problem. Milestone activation failed. Can someone help?
**Edited for Community Guidelines**
Jul 16, 2020 01:20:34 AM by Goran V
Hi Jack,
Could you please try clearing your cache and cookies or logging in with another browser to activate your milestone? Thank you.
Jul 16, 2020 01:57:51 AM by Goran V
Thank you for the confirmation, Jack.
One of our team members will reach out to you via ticket as soon as possible and assist you further with your contract.
Jul 17, 2020 12:47:03 AM by Jack C
Hi Goran,
I'm sorry I'm new to this community so I'm not quite sure how the "ticket" system works. Can you explain, please? Thanks.
Jul 17, 2020 01:06:03 AM by Goran V
Hi Jack,
No worries. All you need to do is click Here and you will be taken to your ticket section. Once you`re there you can click on the Ticket Title (it's a hyperlink) and you will be able to access your ticket and respond back to our team.
If something is confusing, feel free to follow up with additional questions. Thank you.