3ee1f909
Member

Millestone not refunded after closed dispute

Hello.
I recently had a dispute with a Freelancer because he did not finish the job.
We had a mediator in the dispute and later I and the freelancer came to an agreement and agreed that the $ 400 millestone would be returned to me (client). We then forwarded this decision to the Upwork mediator and he closed the dispute and sent the following information on 16 July:

'' Per the mediation process, both parties have agreed to return the funds in escrow back to the client. $ 400.00 has been refunded to the client and the dispute is closed. ''

The problem is that the dispute was closed on July 16 and so far the 400 dollars have not yet been returned to my paypal account!
What should I do?

3 REPLIES 3
bstojadinovic
Community Manager
Community Manager

Hi Rui,

 

Thank you for reaching out to us. I just checked this for you and the refund was successfully initiated. The funds are currently available in your account Balance witch you can check under your Transactions in the upper right corner. 

 

Thank you.

~ Bojan
Upwork

OK thank you.
And how do I return the funds in this balance to my paypal account?

Hi Rui,

 

One of our team members will reach out to you via ticket and assist you with withdrawing your funds to your PayPal. Thank you.

~ Goran
Upwork