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tfmtech
Community Member

Must report confidential fraud on credit card for Upwork

I've been using Upwork for more than 10 years -- first with Odesk and now with Upwork after their acquusition. I've spent more than US$100,000 via my various staff's accounts on Upwork, and I am a daily user (or my staff use it daily).

 

I have a big big issue. It's related to credit card fraud. But each time I try to do anything on this help site, it tells me to post here. Why???? Why would I post a secure issue on such a public platform? This makes zero sense. Have we lost our minds? Is everything on social media so public now that we also are asked to post secure, confidential data on a public form like this?

 

Pls have someone contact me. I already called your HQ in California and left a phone message. let's make communicating on this forum a helluva lot easier, please.

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Dan,

 

I've followed up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

 

Thank you for your patience.

~ Bojan
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