I've been using Upwork for more than 10 years -- first with Odesk and now with Upwork after their acquusition. I've spent more than US$100,000 via my various staff's accounts on Upwork, and I am a daily user (or my staff use it daily).
I have a big big issue. It's related to credit card fraud. But each time I try to do anything on this help site, it tells me to post here. Why???? Why would I post a secure issue on such a public platform? This makes zero sense. Have we lost our minds? Is everything on social media so public now that we also are asked to post secure, confidential data on a public form like this?
Pls have someone contact me. I already called your HQ in California and left a phone message. let's make communicating on this forum a helluva lot easier, please.