I am new to upwork and when i was creating a posting for content writing job for my website. In the middle of the process of posting a job i was asked to enter payment details and i linked my paypal account as my payment method. Once it linked and job posted, $29.99 got deducted from my account for no reason. In few minutes later on i got a message saying that my account is suspended and after few minutes i got another email saying that my account is on hold and asked me to contact support. There is no way i can contact support with that account as i cannot even logging to account. So i had to post this issue with my old account. Please help me out to figure out what went wrong with the account and a way to resolve this issue as i couldnt get my work done and lost $29.99 for no reason.
Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your report and escalate it accordingly.
Please note that the freelancers aren’t allowed to have multiple accounts, so we can assist you with re-gaining access to your original account and closing the one you created to reach out to us.
Hi Nikola S,
Thank you for replying to this issue.I already sent you the necessary details to your inbox. I have created that new account only for posting jobs (Client) not as a freelancer. Please let me know if you need more information.
Aravinda R wrote:
I have created that new account only for posting jobs (Client) not as a freelancer
which is not allowed. If you want to be both a client and a freelancer, you need to add the client functions to your existing account so client and freelancer are both on the same account.