My account is temporary on hold

[#1]

I have the following problem, I have made an offer to a developer the first amount has been normally deducted from the card however when the developer goes to accept the offer he says that my account is temporary on hold. To project is fixed priced and I split the amount into five milestones

[#2]

Hi Dimitrios,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. One of our agents has recently followed up with you via your ticket. Kindly refer to it for more information.