🐈 Community
» Forums » Clients » My card cannot be charged
Page options
d56f4f14
Community Member

My card cannot be charged

Hello,

 

I am trying to hire a freelancer but I get the attached message. I have been previously charged by freelancers and according to the bank, everything is fine.

I have the freelancer waiting for the payment but cannot proceed with this. How can I solve this?

Thanks

Alice

1 REPLY 1
nkocendova
Community Member

Hi Alice,

I've chcecked and can see that unfortunately we were unable to process the charge due to an issue on your banks end. Kindly pleasse contact your bank for more information about why the attempted charge was not successful, thank you.

~Nina
Latest Articles
Upcoming Events
Jan 31
Feb 28
Upwork Community Virtual Hour
Community Hour English
Learning Paths