My client is facing an issue on Upwork.

[azaanism]

My client is facing an issue with Upwork. He can't able to send me a contract. He said, "When I try to contact them I get redirected to the community forum."

Then he asks me to work through a different platform. But I told him a "Direct contract" method. He said, "That's ok for me".

I sent him a direct contract and then he sent me this screenshot (attached).

Now tell me what to do. I am waiting for your reply because my client wants me to start work but I want to secure the payment first. I hope everything is clear. Thanks

[petra_r]

If the client was on Upwork before, the direct contract option is not available to them.

[azaanism]

Thank you for responding to my question.

But why he is unable to send me a contract? As I mentioned above, when he tried to send me the contract, it directed toward the community page. Can you suggest any solution?