My company client and freelancer account is saying password incorrect

[aisvaryaadeseye]

I have a company hiring account which is different from my freelancer account, suddenly it says the password is incorrect and I cannot do a forgot password, I never get an email. I maintain a freelancer and client account on this company account as well, every time I send a message to the support, I only get an auto response as if I am applying to join upwork and the application is declined. I am not planning to join as a freelancer, I want to access my client account because I have jobs pending and funded that I need to retrieve urgently.

[joanbonjoc]

Hi Aisvarya,

Kindly check your spam or junk folder and let us know if the reser link was sent. Thanks.

[aisvaryaadeseye]

It's not in Junk/Spam folder, why will my password suddenly change ? and no
form of email whatsoever from Upwork.