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My dispute not showing in Dispute Center and I didn't receive any refunds

Active Member
Maximilian J Member Since: Jan 13, 2021
1 of 4

Freelancer disputed me ending the contract.

When I click on "review dispute", it takes me to the dispute center where it says there are no open cases.

 

I would like to resolve this and the freelancer also accepted this, because we didn't define new milestone and I had more funds in the escrow, so I would like to get the refund.

 

Would you please help me?

 

Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 4

Hi Maximilian,

 

It looks like you were able to sort this out with your freelancer! The funds you're referring to are already available in your account, you can check this in your Reports > Transactions

 

Thanks!

~Andrea
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Active Member
Maximilian J Member Since: Jan 13, 2021
3 of 4

Hi Andrea,

Thanks for your quick reply.

Does it mean that I can use this next time I hire someone or can I request to get it in my PayPal account?

Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 4

Hi Maximilian,

 

That's right! Your funds are available for use and you can put them towards new contracts. If you would prefer to have the funds transferred to your payment method, please confirm here, and we can certainly arrange that as well.

 

Thanks!

~Andrea
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