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Re: My freelancer refund me but it doesn't show up in my balance

Active Member
Laughing F Member Since: Feb 5, 2017
1 of 10

Hi,

 One of my freelancers refunded me but it doesn't show up in my blalance amount.

According to the email from upwork it is suppoed to be in my balance amount but it doesn't.

 Transaction reference ID: 116795103

Anybody let me know what is happening or when would I get back my money to my blalance?

 

Cheers,

 Dey.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 10

Hi Laughing,

 

I checked and the money is already on your Upwork account. You can go to Reports> Transactions to check it.

~ Valeria
Untitled
Active Member
Laughing F Member Since: Feb 5, 2017
3 of 10

Hi,

 Thanks for your quick reply.

That balance amount from my previous transaction I believe. 

My previous transaction ref id: 106187486.

 

If it is not then where did my previous balance go?

 

Please let me know if you have any question or need any more information.

 

cheers,

 Dey.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
4 of 10

Hi Dey,

 

Someone from our team will reach out to you directly and guide you through your Transaction History report.

Active Member
Laughing F Member Since: Feb 5, 2017
5 of 10

Thank you.

cheers,

 Dey.

Community Guru
Nichola L Member Since: Mar 13, 2015
6 of 10

Who is Dey? and who is Laughing?

 

Two accounts?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
7 of 10

Nichola,

 

It appears the client is using the name of his company on his profile. I don't think we need to worry about duplicate accounts yet.

~ Valeria
Untitled
Community Guru
Nichola L Member Since: Mar 13, 2015
8 of 10

Thanks Valeria. There is no need to chide me though, as freelancers as you know, are not privy to client profiles.

 

 

Active Member
Laughing F Member Since: Feb 5, 2017
9 of 10

Hi,

 Please let me know if you have any update on my issue.

 

I was using my company profile but anyway let me know if you have any query regarding my issue.

 

cheers,

 Dey.

Highlighted
Community Guru
Petra R Member Since: Aug 3, 2011
10 of 10

Dey,  just a theory from what you shared so far:

 

Is it possible that the previous refund was sitting in your Upwork account, then was used to pay the new freelancer, and when it was refunded returned to your balance?

 

Say you had $ 100 sitting in your account from a previous refund.

You then hired Freelancer X for $ 100 and the money went to pay, or towards paying Freelancer X (rendering your balance $ 0)

 

When Freelancer X refunded the $ 100 returned to your Upwork account which is why you are seeing just one amount?

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