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My payment method was charged to initiate a contract with a freelancer, although the card was reject

I received an invitation from a freelancer to initiate a contract and when I entered my credit card information to fund the contract, I got an error saying that the payment was not authorized. However, my bank says that the amount was charged successfully. My current balance is 0.

Community Manager
Community Manager

Hi Eslam,


We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 


Thank you for reaching out to us. 

~ Bojan
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