My payment method was charged to initiate a contract with a freelancer, although the card was reject

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I received an invitation from a freelancer to initiate a contract and when I entered my credit card information to fund the contract, I got an error saying that the payment was not authorized. However, my bank says that the amount was charged successfully. My current balance is 0.

[BojanS]

Hi Eslam,

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us.