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My proposals are archived!

Community Guru
Wendy C Member Since: Aug 24, 2015
101 of 322

Petra's last post merits repeating.  More than once. Along with a gazillion kudos.

 

"Interestingly Upwork are happy to edit my posts, but reluctant to respond to the very valid points made in this thread. (Except for carefully worded generic "Now, now, children, all is well, there, have a lolly..." )

 

To be clear, I am NOT blaming the mods because they have been gagged by corporate and are allowed to only spin the party line.

 

But let's be equally clear:

  • **NO** - this hasn't "always" been the case (in fact mods have repeated over and over and over and over again that Upwork does NOT remove proposals from the client's view. So the "it hasn't changed" bit is an out and out untruth.
  • Upwork has no right to allow demonstrably incompetent (for the purposes of deciding if a proposal is a good fit in a category they know less than nothing about) entry level employees to remove the proposals submitted by long term, successful professionals (or anyone, for that matter...)
  • What about the fact that we are supposedly Upwork's customers, and what about the legally most questionable practice of taking money for proposals and then removing those very same proposals so the freelancer has to buy more, and all that without a word, sneakily, underhand?

 

Maybe this nonsense needs a satisfactory response sooner rather than later."

 

 

Community Guru
Phyllis G Member Since: Sep 8, 2016
102 of 322

Oh, for crying out loud. There really is something completely rotten inside the black box, like the JSS whiners claim. But it's not the JSS, it's this.

Community Guru
Virginia F Member Since: Feb 15, 2016
103 of 322

Just in case you think we're going to let you sweep this under the rug, Upwork ... we're not. All of us are waiting for some sort of explanation as to why you think it's okay to meddle. I'm also beginning to wonder if what you've been doing might be considered illegal. Is there something somewhere in writing that says you are a partner in my freelance business? Is it written somewhere that you are allowed to interfere with my bids? The longer you to take to respond to the mess, the worse our imaginations are going to run wild.

Community Leader
Jerry J Member Since: Jul 25, 2016
104 of 322

I've been following this thread for quite a while now, and I have to say, it's nice to hear crickets from Upwork. As Virginia says, there's no way this is legal. ESPECIALLY, when some freelancers actually buy connects to apply for jobs on the platform. You can't just dump them out of sight, without notifying the client, the freelancer, or refunding the connects used. 

This is yet another example of why one simply cannot depend on Upwork as their primary source of income.

Community Guru
Wendy C Member Since: Aug 24, 2015
105 of 322

I'm guessing management is huddled trying to come up with some kind of corporate speak that the mods can use without causing an even greater furor. 

 

Let me offer some help.  Try "We made a mistake. We apologize. We will not behave in this unethical manner again."

 

And now that all thread readers have had a good laugh ...

 

Upwork it is your turn to say something ....

Community Guru
Virginia F Member Since: Feb 15, 2016
106 of 322

@Wendy C wrote:

I'm guessing management is huddled trying to come up with some kind of corporate speak that the mods can use without causing an even greater furor. 

 

Let me offer some help.  Try "We made a mistake. We apologize. We will not behave in this unethical manner again."

 

And now that all thread readers have had a good laugh ...

 

Upwork it is your turn to say something ....


+1000  -  yes ... I'm getting blue in the face holding that bated breath I mentioned a few hundred posts ago.

Community Guru
Kathy T Member Since: Jul 17, 2015
107 of 322

@Wendy C wrote:

I'm guessing management is huddled trying to come up with some kind of corporate speak that the mods can use without causing an even greater furor. 

 

Let me offer some help.  Try "We made a mistake. We apologize. We will not behave in this unethical manner again."

 

And now that all thread readers have had a good laugh ...

 

Upwork it is your turn to say something ....


 ---------------------------

I don't think that's going to happen. It's more like, If we ignore it long enough it will scroll out of sight it will then be forgotten and we won't have to deal with it anymore.  

 

Community Guru
Virginia F Member Since: Feb 15, 2016
108 of 322

@kat303 wrote:

@Wendy C wrote:

I'm guessing management is huddled trying to come up with some kind of corporate speak that the mods can use without causing an even greater furor. 

 

Let me offer some help.  Try "We made a mistake. We apologize. We will not behave in this unethical manner again."

 

And now that all thread readers have had a good laugh ...

 

Upwork it is your turn to say something ....


 ---------------------------

I don't think that's going to happen. It's more like, If we ignore it long enough it will scroll out of sight it will then be forgotten and we won't have to deal with it anymore.  

 

Let's not let that happen - I don't think anyone here thinks this issue should or will be forgotten ... it's really rather too serious. Right now, Upwork's silence is speaking volumes.


Community Guru
Petra R Member Since: Aug 3, 2011
109 of 322

**edited for Community Guidelines** invited my friend for a translation into French with the super clever explanation that the Talent Specialist "...thought you might be interested in this job post: "Translation French" since the skills Translation German English and Translation English German are relevant to this job. " The fact that she doesn't speak a word of French and French is not mentioned anywhere on her profile seems to not have deterred this person.

 

Honestly Upwork,**edited for Community Guidelines**, they provide the odd laugh when they invite us to crazy jobs (the only job one of them ever (!) invited me to which was of any interest was one I was already hired on...) **edited for Community Guidelines**. (After YEARS of Upwork claiming that proposals are no longer hidden... - when clearly they are.)

 

Employee
Steve H Employee Member Since: Apr 17, 2017
110 of 322

We recognize the expressed negative perception of this program and appreciate the conversations that have taken place thus far.  High quality talent, like many of you on this thread, is what this program highlights to clients on Upwork.

 

Talent Specialists communicate with clients about the details of their job to help the clients find freelancers that meet the clients’ criteria. Not only do the Talent Specialists help clients with sorting proposals, they also assist clients getting started by strongly suggesting they have a verified payment method and stressing the importance of thorough and detailed job posts, so they can attract experienced, qualified talent.

 

We would also like to clarify a few things about the perceived effect of this program:

  • This program does not affect all Marketplace clients. Approximately 5% of job openings were serviced by Talent Specialists last year.
  • A decline in invites, responses to your proposals, or not being hired is unlikely to be attributed to this program. As stated above, only a small percentage of jobs you submit proposals for are likely to be serviced by this program. And the process of shortlisting and archiving is not new to this program.
  • If you have a strong work history and reputation on Upwork, it is very unlikely that you will be impacted by this program, other than being highlighted as a great match for the client's post.
  • This program helps clients by simplifying the process - and it works. Clients who receive assistance are more likely to move forward with their projects than clients who do not.  That is a win for the freelancers and clients.

 

We understand that many of you here have voiced concerns with the archiving of proposals. We have no plans to change this process. Archiving proposals is done so clients can easily review and access a list of freelancers who are relevant to their job criteria - however, the client is free at all times to review all the proposals. That said, your concerns surrounding the perception that Connects are 'wasted' when a proposal is archived because you feel a client may not see it, is a valid point. Proposals are not always archived, but when they are, clients are now clearly notified. Since freelancers and clients alike have shared feedback on this thread about archiving, we’ve updated the messaging sent to a client when a proposal is archived. We've made it more clear that we've narrowed their list of active proposals and point them to where they can view the full list of proposals that were submitted for their job.

 

There is not a legal concern here. The program is not in opposition of our ToS, Talent Specialists are here to help clients use Upwork, but ultimately a client will engage with any freelancer they’d like on the platform and is responsible to vet and select the freelancer they want. Clients have full access to all proposals sent, and the client still chooses who to interview and who to hire.

 

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