Hi Everyone,
We apologize for the delay, but understand we may not always be able to address posts with urgency, especially over the weekend or holidays. We understand and have read your feedback and grievances. We are glad that many of you are pleased with the Talent Services decision to no longer archive proposals. At the same time, we will not be reimbursing connects. These proposals were archived, not deleted, which means clients still had full access to all submitted proposals and were able to see the total amount of proposals listed in each section.
Rest assured, archiving will not be replaced by any new process. Proposals would only appear in the Archived list if the client or freelancer took action on the proposal. Talent Specialists will only be shortlisting proposals, as they have done. The Shortlisted list highlights proposals that Talent Specialists want to share with clients, this separate list which does not affect or touch proposals in the All Proposals list.
The All Proposals tab includes all active proposals. Proposals withdrawn by freelancers or clients, and declined invites are not included in this active list, those would be found in the Archived list. The All Proposals list displays Best match as the default sorting order. However, clients can sort the proposal list as they see fit: Newest to Oldest, Highest to Lowest rate, etc. The total amount of proposals in a tab is always visible at the top alongside the navigation link.
As for Talent Specialists in general, they will continue improving their services and training. We recognize the comments shared in the Community. Feedback about irrelevant invites is shared with their team and actioned when necessary. Obviously, we wouldn’t keep or push a program that wasn’t working or producing results. Currently, Talent Services assists with around 5% of all jobs on the platform and these jobs have a higher fill rate as well as end with high success rates and great feedback. And as mentioned before, both clients and freelancer are given an option to opt out of the service.
How about we find a way to make this whole thing more palatable and fair to all involved? (If we can't throw the whole thing out?)
Ideas:
- In an ideal world, get rid of the scheme altogether
- If that is not possible:
- Mark jobs where a TS is involved clearly, with some icon such as the Enterprise jobs or featured jobs have, so we know that those people are messing with the proposals.
- Add a metric to the "activity for this job" numbers, so in addition to "invites sent, hires, interviewing and so on, let's have "archived by client" and "archived by TS" numbers
- On a freelancer's Proposals page, separate active and archived proposals under a separate header, like so, again with a note if declined by client or TS:
