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My proposals are archived!

Community Guru
Wendy C Member Since: Aug 24, 2015
31 of 232

"I am (We are) still waiting for a / ANY justification from Upwork why they hide our proposals from the clients and whether we get our connects and payments back when they do."  X 3

 

Vivek, we are all in agreement with you ... "that something is wrong. Very, vvery wrong."

 

Community Guru
Isabelle Anne A Member Since: May 19, 2014
32 of 232

It's really unnerving that we haven't received an appropriate official response to this yet. This is one of the most serious and disturbing "updates" that Upwork has made to its site, and you can't continue ignoring us in hopes that we'll just let this go. This habit of silently imposing horrible changes without informing us is simply bad business.

 

If this is a bug or misunderstanding (which I don't believe it is), please let us know what happened and when/how it will be resolved.

 

If it is now an Upwork practice to choose for its clients who they should and shouldn't consider hiring, let us know so that freelancers can start looking for work off the platform and/or stop wasting money on extra connects.

 

Either way, both clients and freelancers deserve a thorough explanation.

Community Guru
Virginia F Member Since: Feb 15, 2016
33 of 232

@Isabelle Anne A wrote:

It's really unnerving that we haven't received an appropriate official response to this yet. This is one of the most serious and disturbing "updates" that Upwork has made to its site, and you can't continue ignoring us in hopes that we'll just let this go. This habit of silently imposing horrible changes without informing us is simply bad business.

 

If this is a bug or misunderstanding (which I don't believe it is), please let us know what happened and when/how it will be resolved.

 

If it is now an Upwork practice to choose for its clients who they should and shouldn't consider hiring, let us know so that freelancers can start looking for work off the platform and/or stop wasting money on extra connects.

 

Either way, both clients and freelancers deserve a thorough explanation.


Unnerving  ... the understatement of the day. This lack of response shows a horrible lack of respect, for both your clients and your freelancers, Upwork.

Community Guru
Petra R Member Since: Aug 3, 2011
34 of 232

@Virginia F wrote:


Either way, both clients and freelancers deserve a thorough explanation.


This lack of response shows a horrible lack of respect, for both your clients and your freelancers, Upwork.


 In fairness I expect this is currently being discussed elsewhere ("upstairs") to formulate a response. Let's be patient.

Community Guru
Rene K Member Since: Jul 10, 2014
35 of 232

@Petra R wrote:


 In fairness I expect this is currently being discussed elsewhere ("upstairs") to formulate a response. Let's be patient.


PR: They found out.

Corporate: Frak, who screwed up?

Some Dude: ...

Corporate: **bleep** Some Dude! What were you thinking?

Some Dude: I thought it would help...

Corporate: How does that help now Some Dude?

PR: What shall we tell them?

Corporate: Frak them. What if we say nothing? That's what we usually do at corporate. We say squat.

PR: They won't stop asking.

Corporate: Screw them. We need to find something. Do the buy BS? I mean usually?

PR: Usually no. Not at all.

Corporate: Dammit. Freelancers! What a PITA!

Some Dude: Can I go now?

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Wendy C Member Since: Aug 24, 2015
36 of 232

Brilliant. And TRUE.

 

If a moderator actually cares enough to respond to this thread, please note it was a Buyer who originated it... not us pesky FLers.

 

 

Community Guru
Kathy T Member Since: Jul 17, 2015
37 of 232
Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
38 of 232

Hi everyone,

 

I’ve reviewed the comments on this thread and want to clarify a few things. The Talent Specialist program hasn’t changed and is working the way it always has. Talent Specialists help clients hire and find qualified freelancers faster. They do this by narrowing down proposals, or by inviting freelancers directly, to help clients find qualified candidates for their job.

 

When a Talent Specialist is working with a client the client is notified of the treatment. In both cases mentioned here, these clients were contacted directly by their Talent Specialist in Messages to assist them with their job.

 

As part of this program and their services, Talent Specialists shortlist candidates and archive  when necessary, those who may not be a good fit for the job. Those archived proposals are still accessible for clients to review and unarchive. Albeit, we will review the messaging to make sure it’s clear that clients know about archiving and where to find those proposals.

 

In the cases mentioned in this thread, these clients received a high volume of proposals, some jobs nearly 100, and the Talent Specialist narrowed it down to about half. Again, this isn’t a new process and the program has not changed. The goal of a Talent Specialist is to help clients with hiring, and to make decisions faster, as to not be overwhelmed by the high volume of proposals they receive. If a client does not want their assistance, they can just let their Talent Specialist know and they will be opted-out of the treatment.

Untitled
Community Guru
Rene K Member Since: Jul 10, 2014
39 of 232

Dan, the client, doesn't seem happy by the sorting choices made by the specialist and doesn't seem to have understood what was done for him.

 

It may be a glitch and a misunderstanding, but maybe the process has room for improvement. Especially in making crystal clear that specialists will filter applicants.

 

I think that the problem lies elsewhere. I appreciate Upwork's efforts in helping clients who receive that many proposals. Perhaps the solution would be to make sure they receive fewer proposals, from better-qualified people.

 

I know Upwork has been experimenting with this. But, maybe e big cleanup of the FLers listings is in order...

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Wendy C Member Since: Aug 24, 2015
40 of 232

Lena, the original poster wrote he did NOT request a Talent Specialist's help.  Therefore:

 

1. Why was a talent specialist involved in any fashion?

2. What are the credentials required for a talent specialist?

    a. Are we correct in thinking (hoping is more appropriate) that mandatory credentials vary with categories?

     b. Please share links to info to answer this extremely relevant question.

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