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My proposals are archived!

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
41 of 329

@Virginia F wrote:


Either way, both clients and freelancers deserve a thorough explanation.


This lack of response shows a horrible lack of respect, for both your clients and your freelancers, Upwork.


 In fairness I expect this is currently being discussed elsewhere ("upstairs") to formulate a response. Let's be patient.

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
42 of 329

@Petra R wrote:


 In fairness I expect this is currently being discussed elsewhere ("upstairs") to formulate a response. Let's be patient.


PR: They found out.

Corporate: Frak, who screwed up?

Some Dude: ...

Corporate: **bleep** Some Dude! What were you thinking?

Some Dude: I thought it would help...

Corporate: How does that help now Some Dude?

PR: What shall we tell them?

Corporate: Frak them. What if we say nothing? That's what we usually do at corporate. We say squat.

PR: They won't stop asking.

Corporate: Screw them. We need to find something. Do the buy BS? I mean usually?

PR: Usually no. Not at all.

Corporate: Dammit. Freelancers! What a PITA!

Some Dude: Can I go now?

-----------
"Where darkness shines like dazzling light"   —William Ashbless
wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
43 of 329

Brilliant. And TRUE.

 

If a moderator actually cares enough to respond to this thread, please note it was a Buyer who originated it... not us pesky FLers.

 

 

kat303
Community Guru
Kathy T Member Since: Jul 17, 2015
44 of 329
lenaellis
Community Manager
Lena E Community Manager Member Since: Apr 7, 2015
45 of 329

Hi everyone,

 

I’ve reviewed the comments on this thread and want to clarify a few things. The Talent Specialist program hasn’t changed and is working the way it always has. Talent Specialists help clients hire and find qualified freelancers faster. They do this by narrowing down proposals, or by inviting freelancers directly, to help clients find qualified candidates for their job.

 

When a Talent Specialist is working with a client the client is notified of the treatment. In both cases mentioned here, these clients were contacted directly by their Talent Specialist in Messages to assist them with their job.

 

As part of this program and their services, Talent Specialists shortlist candidates and archive  when necessary, those who may not be a good fit for the job. Those archived proposals are still accessible for clients to review and unarchive. Albeit, we will review the messaging to make sure it’s clear that clients know about archiving and where to find those proposals.

 

In the cases mentioned in this thread, these clients received a high volume of proposals, some jobs nearly 100, and the Talent Specialist narrowed it down to about half. Again, this isn’t a new process and the program has not changed. The goal of a Talent Specialist is to help clients with hiring, and to make decisions faster, as to not be overwhelmed by the high volume of proposals they receive. If a client does not want their assistance, they can just let their Talent Specialist know and they will be opted-out of the treatment.

Untitled
versailles
Community Guru
Rene K Member Since: Jul 10, 2014
46 of 329

Dan, the client, doesn't seem happy by the sorting choices made by the specialist and doesn't seem to have understood what was done for him.

 

It may be a glitch and a misunderstanding, but maybe the process has room for improvement. Especially in making crystal clear that specialists will filter applicants.

 

I think that the problem lies elsewhere. I appreciate Upwork's efforts in helping clients who receive that many proposals. Perhaps the solution would be to make sure they receive fewer proposals, from better-qualified people.

 

I know Upwork has been experimenting with this. But, maybe e big cleanup of the FLers listings is in order...

-----------
"Where darkness shines like dazzling light"   —William Ashbless
wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
47 of 329

Lena, the original poster wrote he did NOT request a Talent Specialist's help.  Therefore:

 

1. Why was a talent specialist involved in any fashion?

2. What are the credentials required for a talent specialist?

    a. Are we correct in thinking (hoping is more appropriate) that mandatory credentials vary with categories?

     b. Please share links to info to answer this extremely relevant question.

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
48 of 329

@Rene K wrote:

Dan, the client, doesn't seem happy by the sorting choices made by the specialist and doesn't seem to have understood what was done for him.

 

It may be a glitch and a misunderstanding, but maybe the process has room for improvement. Especially in making crystal clear that specialists will filter applicants.

 

I think that the problem lies elsewhere. I appreciate Upwork's efforts in helping clients who receive that many proposals. Perhaps the solution would be to make sure they receive fewer proposals, from better-qualified people.

 

I know Upwork has been experimenting with this. But, maybe e big cleanup of the FLers listings is in order...


 +1

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
49 of 329

@Lena E wrote:

Hi everyone,

 

I’ve reviewed the comments on this thread and want to clarify a few things. The Talent Specialist program hasn’t changed and is working the way it always has. Talent Specialists help clients hire and find qualified freelancers faster. They do this by narrowing down proposals, or by inviting freelancers directly, to help clients find qualified candidates for their job.

 

When a Talent Specialist is working with a client the client is notified of the treatment. In both cases mentioned here, these clients were contacted directly by their Talent Specialist in Messages to assist them with their job.

 

As part of this program and their services, Talent Specialists shortlist candidates and archive  when necessary, those who may not be a good fit for the job. Those archived proposals are still accessible for clients to review and unarchive. Albeit, we will review the messaging to make sure it’s clear that clients know about archiving and where to find those proposals.

 

In the cases mentioned in this thread, these clients received a high volume of proposals, some jobs nearly 100, and the Talent Specialist narrowed it down to about half. Again, this isn’t a new process and the program has not changed. The goal of a Talent Specialist is to help clients with hiring, and to make decisions faster, as to not be overwhelmed by the high volume of proposals they receive. If a client does not want their assistance, they can just let their Talent Specialist know and they will be opted-out of the treatment.


Lena,

 

That's not a very satisfactory response, given the number of complaints about talent specialists we've routinely read in the forums for their lack of knowledge as to what services we offer. How on earth are they judging who makes the cut? How? I'd like to know what their credentials are.

 

Nor does it address the OP's original post, who was not notified of the treatment. Nor have you answered the question about the freelancers who pay for their connects. And those clients getting hit with hundreds of bids ... we can guess at the quality of most of the bids, can't we? Those of us who know what we're doing don't do that. The ones that do that are the mass number of inexperienced people Upwork is allowing in droves, day in and day out and all they do is make clients angry and frustrated. It's time for a purge.

 

Given the number of client complaints we see in the forums, I don't think the goal of helping them is working very well, do you?  I hope the few clients who participated in this thread come back and speak their piece ... since you won't listen to us, maybe you'll listen to them.

 

In the end, why is Upwork inserting itself like this? It's a slippery slope and the fact that this is/was happening without our knowledge is ... well, I don't know what to call it. Underhanded and sneaky might be a good descriptor. Nope, this response doesn't ease my mind at all.

 

ETA: And oh yeah - those of you paying for connects on bids being thrown in the trash, you may want to rethink your bidding strategies.

 

And again: It's disheartening to know this was, has, is going on. Upwork continually accepts profiles that have no business being here, yet those of us who have maintained a good presence are subjected to be judged by (mostly) clueless individuals.

 

Personally, I'd like the opportunity to question a "talent specialist" (or have them question me) so as to learn just how much they know about someone's skills, not only in the services they offer, but how well they manage their client relationships ... which is every bit as important to a job. Should these "specialists" be invisible to us? I want to know what qualifications they are required to have before deciding who gets a nod and who gets tossed in the bin. Still waiting for a response that doesn't feel like a "there, there, it's all good". And a response re paid-for connects, and a response for the contradictory information re the OP's alarming "My proposals are archived!".

 

C'mon Upwork.

boshoffirene
Community Guru
Irene B Member Since: Feb 17, 2015
50 of 329

Just sitting here and wondering...You know, the kind of work I do on Upwork has absolutely NO bearing on my original life experiences/work/qualifications. Zero. Well, besides the editing part that I used to do for colleagues and stuff.  But that is besides the point. But here's a scenario for you...what if something actually came up in the job search that MATCHES my previous life's work experience and qualifications 100%...and I pulled up all the info that proves this and sent it along when applying for the job (nah, doubt it would ever come up, but let's just talk hypothetically)...And some 'sepcialist' goes and archives my proposal cos...you know...they are clueless and don't know me from a bar of soap. Not being funny...but if I had to find out...I really would not be impressed. But hey... *shrugs*....whada I know? I'm JUST a freelancer.