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My proposals are archived!

Community Guru
Wendy C Member Since: Aug 24, 2015
41 of 322

Lena, the original poster wrote he did NOT request a Talent Specialist's help.  Therefore:

 

1. Why was a talent specialist involved in any fashion?

2. What are the credentials required for a talent specialist?

    a. Are we correct in thinking (hoping is more appropriate) that mandatory credentials vary with categories?

     b. Please share links to info to answer this extremely relevant question.

Community Guru
Virginia F Member Since: Feb 15, 2016
42 of 322

@Rene K wrote:

Dan, the client, doesn't seem happy by the sorting choices made by the specialist and doesn't seem to have understood what was done for him.

 

It may be a glitch and a misunderstanding, but maybe the process has room for improvement. Especially in making crystal clear that specialists will filter applicants.

 

I think that the problem lies elsewhere. I appreciate Upwork's efforts in helping clients who receive that many proposals. Perhaps the solution would be to make sure they receive fewer proposals, from better-qualified people.

 

I know Upwork has been experimenting with this. But, maybe e big cleanup of the FLers listings is in order...


 +1

Community Guru
Virginia F Member Since: Feb 15, 2016
43 of 322

@Lena E wrote:

Hi everyone,

 

I’ve reviewed the comments on this thread and want to clarify a few things. The Talent Specialist program hasn’t changed and is working the way it always has. Talent Specialists help clients hire and find qualified freelancers faster. They do this by narrowing down proposals, or by inviting freelancers directly, to help clients find qualified candidates for their job.

 

When a Talent Specialist is working with a client the client is notified of the treatment. In both cases mentioned here, these clients were contacted directly by their Talent Specialist in Messages to assist them with their job.

 

As part of this program and their services, Talent Specialists shortlist candidates and archive  when necessary, those who may not be a good fit for the job. Those archived proposals are still accessible for clients to review and unarchive. Albeit, we will review the messaging to make sure it’s clear that clients know about archiving and where to find those proposals.

 

In the cases mentioned in this thread, these clients received a high volume of proposals, some jobs nearly 100, and the Talent Specialist narrowed it down to about half. Again, this isn’t a new process and the program has not changed. The goal of a Talent Specialist is to help clients with hiring, and to make decisions faster, as to not be overwhelmed by the high volume of proposals they receive. If a client does not want their assistance, they can just let their Talent Specialist know and they will be opted-out of the treatment.


Lena,

 

That's not a very satisfactory response, given the number of complaints about talent specialists we've routinely read in the forums for their lack of knowledge as to what services we offer. How on earth are they judging who makes the cut? How? I'd like to know what their credentials are.

 

Nor does it address the OP's original post, who was not notified of the treatment. Nor have you answered the question about the freelancers who pay for their connects. And those clients getting hit with hundreds of bids ... we can guess at the quality of most of the bids, can't we? Those of us who know what we're doing don't do that. The ones that do that are the mass number of inexperienced people Upwork is allowing in droves, day in and day out and all they do is make clients angry and frustrated. It's time for a purge.

 

Given the number of client complaints we see in the forums, I don't think the goal of helping them is working very well, do you?  I hope the few clients who participated in this thread come back and speak their piece ... since you won't listen to us, maybe you'll listen to them.

 

In the end, why is Upwork inserting itself like this? It's a slippery slope and the fact that this is/was happening without our knowledge is ... well, I don't know what to call it. Underhanded and sneaky might be a good descriptor. Nope, this response doesn't ease my mind at all.

 

ETA: And oh yeah - those of you paying for connects on bids being thrown in the trash, you may want to rethink your bidding strategies.

 

And again: It's disheartening to know this was, has, is going on. Upwork continually accepts profiles that have no business being here, yet those of us who have maintained a good presence are subjected to be judged by (mostly) clueless individuals.

 

Personally, I'd like the opportunity to question a "talent specialist" (or have them question me) so as to learn just how much they know about someone's skills, not only in the services they offer, but how well they manage their client relationships ... which is every bit as important to a job. Should these "specialists" be invisible to us? I want to know what qualifications they are required to have before deciding who gets a nod and who gets tossed in the bin. Still waiting for a response that doesn't feel like a "there, there, it's all good". And a response re paid-for connects, and a response for the contradictory information re the OP's alarming "My proposals are archived!".

 

C'mon Upwork.

Community Guru
Irene B Member Since: Feb 17, 2015
44 of 322

Just sitting here and wondering...You know, the kind of work I do on Upwork has absolutely NO bearing on my original life experiences/work/qualifications. Zero. Well, besides the editing part that I used to do for colleagues and stuff.  But that is besides the point. But here's a scenario for you...what if something actually came up in the job search that MATCHES my previous life's work experience and qualifications 100%...and I pulled up all the info that proves this and sent it along when applying for the job (nah, doubt it would ever come up, but let's just talk hypothetically)...And some 'sepcialist' goes and archives my proposal cos...you know...they are clueless and don't know me from a bar of soap. Not being funny...but if I had to find out...I really would not be impressed. But hey... *shrugs*....whada I know? I'm JUST a freelancer.

Community Guru
Kathy T Member Since: Jul 17, 2015
45 of 322

@Lena E wrote:

Hi everyone,

 

I’ve reviewed the comments on this thread and want to clarify a few things. The Talent Specialist program hasn’t changed and is working the way it always has. Talent Specialists help clients hire and find qualified freelancers faster. They do this by narrowing down proposals, or by inviting freelancers directly, to help clients find qualified candidates for their job.

 

When a Talent Specialist is working with a client the client is notified of the treatment. In both cases mentioned here, these clients were contacted directly by their Talent Specialist in Messages to assist them with their job.

And that is precisely the problem. Talent Specialists should NOT DIRECTLY contact clients. Clients should contact the talent specialists IF and I stress IF they feel that they need them and IF they feel they could help them.

 

And a feature should be available to the FREELANCERS notifiying them that their proposals were archived if that were the case. 

 

As part of this program and their services, Talent Specialists shortlist candidates and archive  when necessary, those who may not be a good fit for the job. Those archived proposals are still accessible for clients to review and unarchive. Albeit, we will review the messaging to make sure it’s clear that clients know about archiving and where to find those proposals.

 

In the cases mentioned in this thread, these clients received a high volume of proposals, some jobs nearly 100, and the Talent Specialist narrowed it down to about half. Again, this isn’t a new process and the program has not changed. The goal of a Talent Specialist is to help clients with hiring, and to make decisions faster, as to not be overwhelmed by the high volume of proposals they receive. If a client does not want their assistance, they can just let their Talent Specialist know and they will be opted-out of the treatment.


 

Community Leader
Anna T Member Since: Jan 27, 2017
46 of 322

Kathy T wrote:

And a feature should be available to the FREELANCERS notifiying them that their proposals were archived if that were the case. 

 

Pretty much, yes!  Although, I don't know if I'd call it a feature as there is no polite way of telling a freelancer their proposal has essentially been trashed because someone unilaterally decided that's where it belonged.  

Community Leader
Ines H Member Since: Feb 15, 2017
47 of 322

Most people are questioning a Talent Spec's ability to judge a freelancer's skills, but what I'm curious about is the Talent Spec's ability to understand the client's project.

 

More often than not, clients don't know exactly what's required for their project - they know what their end goal is but don't know how to get there. That's what we have the interview phase for. I can't tell you how many times I applied for/won a gig where the entire project scope was changed (for the better) after the client and I discussed their project.

 

If these Talent Specialists don't even discuss the project with the client, how can they begin to understand what the client needs, and how can they even think about archiving a freelancer when they don't actually know whether the freelancer would be a good fit or not? [TSs obviously don't discuss the project with the clients - otherwise, we wouldn't have two clients in this thread completely unaware that their jobs were managed by a TS]

 

Upwork - just stick to the technicalities of your platform and stop interfering with our business! We are the specialists here, not you and your teams. If the client needs a "Talent Specialist", there are plenty of professional Recruiters and Project Managers (!) they can hire right here on Upwork.

Active Member
Dan R Member Since: Dec 28, 2018
48 of 322

Yes, in my case the Talent Specialist wrote a message that she would answer all my questions, but there wasn't any word about narrowing down the number of proposals, archiving, sending the invitations to the interviews and messaging to freelancers. I didn't even imagine that she would sort the freelancers. Finally I had to post several jobs to find the freelancer for my project, but the Talent Specialist "worked" on all of them. 

 

As I'm not the only person who appeared in such situation, I think it would be reasonable to give your users the choise to use this program or not. 

Community Guru
Maria T Member Since: Nov 12, 2015
49 of 322

Hi Dan R.,
Do I suppose right If I believe that you are the client that started this thread?
If so, have you had any news of Upwork about the problem?
As you can see, nobody (from the part of Upwork), has said anything since they answered at the beginning.

Community Guru
Mary W Member Since: Nov 10, 2014
50 of 322

"I'm sure they're tired of going back and forth with us. ..."

 

But they aren't.  Not in this case.  Not at all. Radio silence.

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