I'm sorry for the delay. Our team is currently looking into this, and we will come back here or reach out to your teammate directly to assist them further.
ETA: Hi Jordi, we looked into this further and wanted to clarify if it's your teammate who will be using the account. It seems like there's another active account with the same credentials. Could you please explain before we can proceed?
The team has reached out to the account owner directly through email. Kindly ask them to respond to the team's email so that they can be assisted further.