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Need additional reports? No

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Community Guru
Natasha R Member Since: Aug 2, 2010
1 of 16

Hello,

 

I'm hiring manager on my contracts. How can I see weekly report? When I try I get "need additional reports". We don't need more reports, the basic is fine for our needs.

 

How I can check weekly report? Please help.

 

Thank you

 

Community Guru
Natasha R Member Since: Aug 2, 2010
2 of 16

 I have clicked on Dismiss but nothing hapens

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3 of 16

Hi Natasha,

 

Unfortunately, the Weekly Summary tab is not available on the basic plan and it is available on our Plus plan. To learn more about our Plus plan check out this Help Article, thank you. 


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Community Guru
Wendy C Member Since: Aug 24, 2015
4 of 16

Goran, it would make sense to explain to clients HOW THEY CAN SEE WEEKLY HOURS billed rather than brushing them off with what amounts to 'give us more money'.  I understand accessing all weekly billing for approval is more time-consuming now, but give buyers the courtesy of writing out the needed steps.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 16

Hi Natasha and Wendy, 

 

Just to follow up and clarify. I was referring to the Weekly Summary that is a financial reporting tool and available to clients on our plus plan only. 

Natasha if you were referring to the Work Diary you can still access it even on our basic plan directly from your contract rooms. Here you will be able to view the time your freelancers have worked. 
If you have any additional questions let me know, thank you.

 


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Active Member
Maxime D Member Since: Jul 3, 2019
6 of 16

Hello,

 

We have always had access to this page for the management of our freelancers. It is one of the tools that allows us to manage all the people to whom we give work via your platform.

 

I find it outrageous to charge for access to this page after so many years. You know that statistically it is the tool that is used on a massive scale.

 

We have between 100 and 200 hours of freelancers to manage and analyze each week, without this page we find ourselves in a situation where we are obliged to pay your subscription.

 

I don't like to be faced with a fait accompli like this, so we will put the energy into changing the platform for managing our freelancers.

 

Active Member
Maxime D Member Since: Jul 3, 2019
7 of 16

I'm glad to see how Upwork's team take time to answer and to explain things to their unsatisfied costumers.

Community Guru
Natasha R Member Since: Aug 2, 2010
8 of 16

Hello Goran,

 

I was also referring to the weekly summary. Like I said, I can now see it.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
BEST ANSWER
9 of 16

Hi Natasha,

 

I've checked with our team and we're phasing out reporting option for clients on Basic membership plan gradually, that's why you can still see the inactive navigation tabs that will be removed soon. Thanks again for sharing your experience in the Community.

Community Guru
Natasha R Member Since: Aug 2, 2010
10 of 16

Hi Vladimir,

 

Thanks for checking.

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