Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Aug 22, 2018 02:40:42 PM by Hannah M
Aug 22, 2018 05:57:48 PM by Avery O
We're sorry for the delay, Hannah. We'll go ahead and follow this up with the team so that they can get back to you the soonest.
Jan 20, 2019 02:14:38 AM by Benjamin E
Hi,
I entered a small amount 3times and I got a response saying the amounts entered was incorrect so my account and I should contact customer support to complete the verification process.
Please can you have a look into the issues especially as I was unable to find a customer support contact details.
Thanks
Jan 20, 2019 02:31:35 AM by Bojan S
Hi Benjamin,
One of our team members will reach out to you directly via support ticket and assist you further with your billing method verification, thank you.
Jul 5, 2018 07:08:57 AM by Shoshana G
I am having difficulty verifying my credit card. The message I receive says contact customer service.
Jul 5, 2018 10:04:59 AM by Valeria K
Hi Shoshana,
We'll have one of our agents reach out to you and assist you with the verification process.
Thanks!
Jul 5, 2018 09:03:20 AM by Shoshana G
I received a message to contact customer support. How do I do that?
Nov 22, 2018 05:24:40 AM by Goran V
Hi Azhar,
Please resend the email again and check your spam and junk folders as well. Thank you.
Dec 14, 2018 08:30:54 PM by Cheryle S
What phone support? Im trying to find some help... even a little bit bit keep being sent in circles... very poor customer service
Dec 14, 2018 08:54:11 PM by Jo-An B
Hi Cheryle,
Please send me a private message with your concern so I can assist you further.
Jan 14, 2019 11:09:57 AM by Carl-Gustav H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card ?
Feb 27, 2019 03:25:49 PM by Nichole W
You have phone support?? I have been looking for your number everywhere...
Feb 27, 2019 03:25:02 PM by Nichole W
Upwork will not allow me to verify my payment method. It tells me to "contact customer support" , then it links to the generic Upwork help search page.
I was innitially confused with how Upwork asked to verify my card asking for two small amounts to be charged. It would have been useful if they just said enter in an amount that totals $10 or some such thing. I opted out of the verification, in order to find out what they wanted and now I can't get back to the verification screen.
I need to pay my artist asap, this is incredibly frustrating.
Mar 27, 2018 05:27:11 AM by Kares S
I did not know I had to verify my credit card using USD after I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that
Mar 27, 2018 05:32:33 AM by Goran V
Hi Kares,
Our customer support team will reach out to you shortly and assist you further with this, thank you!
Mar 27, 2018 10:25:46 AM by Nina K
Hi Kares,
I can confirm that one of our agents has reached out to you already. If you are not seeing the support ticket in your email, you can also try to access it this way using this link.
Mar 30, 2018 05:31:00 PM by Brian C
Can I get the same support as well?
I am unable to verify my credit card.
-Brian
Mar 30, 2018 06:16:41 PM by Ryan C
Hello Brian,
I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.
Jun 23, 2018 07:50:26 PM by Angelica S
I misunderstood what they were asking. The charge amounts were $3.38 and $6.62. Please allow me to verfiy so that I may hire.
Jun 23, 2018 09:31:53 PM by Jo-An B
Hi Angelica,
Thanks for reaching out. One of our team member will reach out to you directly and assist you with the process.
Mar 27, 2019 03:03:45 AM by VicMar V
Having the same issue with trying to verify credit card. Please assist
Mar 27, 2019 03:31:58 AM by Goran V
Hi VicMar,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.
Mar 25, 2019 09:53:29 AM by Shampa T
I am unable to verify my credit card. I entered the wrong amount and I think I have been blocked now. Kindly help me in this regards.
Nov 13, 2018 09:48:07 AM by Bojan S
Hi Mr Waqas,
Feel free to post your questions here and we will assist you further. Thank you.
Feb 12, 2019 06:14:09 AM by Nicholas L
To Whom It May Concern,
I'm unable to verify my credit card. The amounts I was entering were to not accepted. The "contact customer service" button is all that it will allow me to do.
Thanks for your immediate help. This is prohibiting my work for hire to conitnue.
Cordially,
nick
Mar 1, 2019 04:53:25 AM by Nicola R
Hi there, I have the same problem. I have failed 3 times and now I do not know how to verify my card. Please help
Mar 1, 2019 06:33:06 AM by Goran V
Hi Nicola,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Mar 12, 2019 07:00:48 AM by Gokul K
I just faced the same issue. I entered the rupee amount instead of Dollars and the verification failed. Please help
Mar 12, 2019 07:13:36 AM by Bojan S
Thank you for reaching out to us, Gokul. One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Mar 12, 2019 07:21:58 AM by Gokul K
Feb 26, 2019 06:47:01 PM by Avery O
Hi Jordan,
A member of the customer support team will reach out to you to assist you with verifying your billing method.
Mar 11, 2019 03:06:24 PM by Bojan S
Hi Alamin,
One of our team members will reach out to you directly to assist you with your request. Thank you for reaching out to us.
Mar 7, 2019 12:10:49 PM by Paul M
Same problem - currency conversion statement wasn't clear now i'm locked out of the verification process.
Mar 7, 2019 12:42:08 PM by Bojan S
Hi Paul,
We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.