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Re: Credit Card Verification

Avery O Moderator Member Since: Nov 23, 2015
71 of 878

Hi David, 

A member of the Customer Support Team will reach out to you to assist you directly. 

Active Member
Orane C Member Since: Feb 28, 2019
72 of 878

Hey guys,

I have the same issue with credit card verification, its a CAD currency, so I entered the wrong values and got locked out, please assist.

Avery O Moderator Member Since: Nov 23, 2015
73 of 878

Hi Orane, 

I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 

Active Member
Rawan M Member Since: Apr 2, 2019
74 of 878
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
Goran V Moderator Member Since: Mar 24, 2017
75 of 878

Hi Rawan,


One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.

Active Member
Carol B Member Since: Jul 5, 2018
76 of 878

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

Valeria K Moderator Member Since: Mar 6, 2014
77 of 878

Hi Carol,


It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
Active Member
Retouch P Member Since: Jul 6, 2018
78 of 878

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.


Please help me

Vladimir G Moderator Member Since: Oct 31, 2014
79 of 878

Hi Retouch,


Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Active Member
Nehal M Member Since: Jul 8, 2018
80 of 878

Same issue. how do I verify?