Can't do the credit card verification

[Retouch P]

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.

Please help me

[Vladimir G]

Hi Retouch,

Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

[Nehal M]

Same issue. how do I verify?

[Jo-An B]

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

[Mous S]

I can't verify my payment , it ask me to contact support

[Jo-An B]

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

[Manuela M]

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

[Goran V]

Hi Manuela,

One of our customer support agents will reach out to you shortly and assist you further, thank you.

[Jennifer C]

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid.  

[Ryan C]

Hello Jennifer,

I have escalated your request with the team. One of our team members will reach out to you shortly. 

Thank you.