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Re: Can't do the credit card verification

a9a08b41
Active Member
Retouch P Member Since: Jul 6, 2018
171 of 1,937

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.

 

Please help me

vladag
Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
172 of 1,937

Hi Retouch,

 

Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

e9512254
Active Member
Nehal M Member Since: Jul 8, 2018
173 of 1,937

Same issue. how do I verify?

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
174 of 1,937

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

 

~ Jo-An

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95a1c40f
Active Member
Mous S Member Since: Jul 8, 2018
175 of 1,937

I can't verify my payment , it ask me to contact support

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
176 of 1,937

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

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fe98a90c
Active Member
Manuela M Member Since: Jul 9, 2018
177 of 1,937

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
178 of 1,937

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


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0d53f07b
Active Member
Jennifer C Member Since: Jul 9, 2018
179 of 1,937

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
180 of 1,937

Hello Jennifer,

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


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