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Re: Can't do the credit card verification

Avery O Moderator Member Since: Nov 23, 2015
61 of 713

Hi Orane, 

I'm sorry for the inconvenience. I shared your acccount information with the team, and they will get in touch with you to assist you. 

Active Member
Rawan M Member Since: Apr 2, 2019
62 of 713
Hey there,
I just hire a freelancer for project but I could nor verify the billing.
I have a message to contact customer support to verify the payment. Already you had received 10$ as a verification
Goran V Moderator Member Since: Mar 24, 2017
63 of 713

Hi Rawan,


One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.

Active Member
Carol B Member Since: Jul 5, 2018
64 of 713

I have entered the two amounts for credit card verification and it still says I need to verify.  How do I get my credit card verified?

Valeria K Moderator Member Since: Mar 6, 2014
65 of 713

Hi Carol,


It looks like you've already successfully verified your payment method. Please, let us know if you have any further questions.

~ Valeria
Active Member
Retouch P Member Since: Jul 6, 2018
66 of 713

i entered the amount for the verification wrong and now I am blocked
My card is in canadian dollars so I entered the amount after the conversion.


Please help me

Vladimir G Moderator Member Since: Oct 31, 2014
67 of 713

Hi Retouch,


Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Active Member
Nehal M Member Since: Jul 8, 2018
68 of 713

Same issue. how do I verify?

Community Guru
Jo-An B Member Since: Aug 2, 2016
69 of 713

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!


~ Jo-An

Active Member
Mous S Member Since: Jul 8, 2018
70 of 713

I can't verify my payment , it ask me to contact support