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Re: Verify payement method

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
181 of 1,980

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

 

~ Jo-An

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95a1c40f
Active Member
Mous S Member Since: Jul 8, 2018
182 of 1,980

I can't verify my payment , it ask me to contact support

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
183 of 1,980

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

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fe98a90c
Active Member
Manuela M Member Since: Jul 9, 2018
184 of 1,980

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
185 of 1,980

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


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0d53f07b
Active Member
Jennifer C Member Since: Jul 9, 2018
186 of 1,980

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
187 of 1,980

Hello Jennifer,

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


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dfab9141
Active Member
Jasmine R Member Since: Jul 6, 2018
188 of 1,980

Need customer service to verify credit card. Please contact me

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
189 of 1,980

Hi Jasmine, 

A member of the Customer Support Team will reach out to you to assist you directly. 


-Avery
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1072fd67
Active Member
Clea R Member Since: Jul 10, 2018
190 of 1,980

Hi, I am having the same problem.

Please reach out so I can move forward with my freelancers.

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