Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Verification credit card still not done

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
81 of 884

Hi Retouch,

 

Thanks for reaching out to us, I'll ask someone from our team to follow up directly with you soon and assist with verifying your billing method.

Active Member
Nehal M Member Since: Jul 8, 2018
82 of 884

Same issue. how do I verify?

Community Guru
Jo-An B Member Since: Aug 2, 2016
83 of 884

Hi Nehal,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

 

~ Jo-An

Untitled
Active Member
Mous S Member Since: Jul 8, 2018
84 of 884

I can't verify my payment , it ask me to contact support

Community Guru
Jo-An B Member Since: Aug 2, 2016
85 of 884

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

~ Jo-An

Untitled
Active Member
Manuela M Member Since: Jul 9, 2018
86 of 884

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
87 of 884

Hi Manuela,

 

One of our customer support agents will reach out to you shortly and assist you further, thank you.


Untitled
Active Member
Jennifer C Member Since: Jul 9, 2018
88 of 884

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid. Smiley Happy 

Community Guru
Ryan C Member Since: Feb 3, 2017
89 of 884

Hello Jennifer,

 

I have escalated your request with the team. One of our team members will reach out to you shortly. 

 

Thank you.


Untitled
Active Member
Jasmine R Member Since: Jul 6, 2018
90 of 884

Need customer service to verify credit card. Please contact me

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS