Verifying Credit Card Failed

[Mous S]

I can't verify my payment , it ask me to contact support

[Jo-An B]

Hi Mous,

We'll have one of our agents reach out to you and assist you with the verification process. Thanks!

[Manuela M]

Dear All, I probably made some mistakes in the verification procedure. On last friday I inserted the credit card as billing methods. The verification charge has already been done and refunded but I still have in my Settings / Billing Methods: Requires Verification Contact Customer Support.

Could you help me? Many thanks. Manuela

[Goran V]

Hi Manuela,

One of our customer support agents will reach out to you shortly and assist you further, thank you.

[Jennifer C]

Hello,

Our card verification failed. I'm not able to "reverify" inside my account. I can provide the amounts on our statement, they are as follows:

06/27: $2.59
06/27: $7.41

We were reimbursed on 07/04.

Attention to this matter would be greatly appreciated as my contractor is waiting to get paid.  

[Ryan C]

Hello Jennifer,

I have escalated your request with the team. One of our team members will reach out to you shortly. 

Thank you.

[Jasmine R]

Need customer service to verify credit card. Please contact me

[Avery O]

Hi Jasmine, 

A member of the Customer Support Team will reach out to you to assist you directly. 

[Clea R]

Hi, I am having the same problem.

Please reach out so I can move forward with my freelancers.

[Goran V]

Hi Clea,

One of our team members will reach out to you directly and assist you further with this, thank you.