Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jul 10, 2018 09:18:19 AM by Lindsay S
I'm having the same issue! I tried to verify my credit card, and now it says I need to contact customer support.
Jul 10, 2018 10:53:40 AM by Bojan S
Hi Lindsay,
I've shared your concern with our team and one of our team members will reach out to you and assist you further, thank you!
Apr 23, 2018 12:19:39 AM by Mira K
i've been charged 2.88$ on my CREDIT CARD to "verify" my payment method, HOWEVER, im getting a message that it's still unable to get verified
Apr 23, 2018 12:36:04 AM by Goran V
Hi Mira,
One of our team members will reach out to you shortly and assist you further with this. Thank you!
Jul 10, 2018 08:34:08 PM by Venkata Nemo L
I have been charged a total of $10 and I have verified it but the account still shows unverified
Jul 10, 2018 11:43:11 PM by Avery O
Hi Venkata Nemo,
I checked your account and can see that your payment method is already verified. Are you still seeing the notification on your account?
Jul 11, 2018 03:07:32 AM by Morgan Antoine H
Hello,
I need to verfiy my credit card to continue my work,
thank you to contact me as soon as possible.
Jul 11, 2018 03:17:53 AM by Goran V
Hi Morgan,
Yes, our team will reach out to you as well. Thank you.
Jul 12, 2018 03:17:43 AM by Chloe W
I can't seem to verify my credit card - I entered the amounts I thought were correct but it wouldn't accept them - is it because I entered the amount in GBP?
Chloë
Apr 23, 2018 01:49:32 AM by Petra R
@Mira K wrote:i've been charged 2.88$ on my CREDIT CARD to "verify" my payment method, HOWEVER, im getting a message that it's still unable to get verified
You will have been charged two small amounts to verify your card, which you need to enter on your billing method screen.
As they add up to US $ 10.00, and you can see one already, the other ic quite obvious 😉
Jul 11, 2018 04:48:51 AM by Litsa K
My online payment verification has failed and I need to contact support. I cannot find how to contact someone.
Jul 11, 2018 12:43:09 AM by Jennifer v
Hi there,
so I mistakenly entered the wrong amounts (already converted to my currency and not $) and now I've exceeded my attempts - could you please unblock me so that I can verify my credit card to be able to post a job?
Thanks a lot!!
Jul 11, 2018 12:57:42 PM by Lyndsey E
I am attempting to verify my card. I guess the two small charges I entered were wrong and now it says I need to reach out to support. I can't find a number for support though. Does anyone have a number or email address? Thank you for your help.
Jul 11, 2018 01:43:13 PM by Bojan S
Hi Lyndsey,
I've shared your concern with our team and one of our team members will reach out to you directly in order to assist you further, thank you for your patience!
Jul 11, 2018 12:12:11 PM by Sophie H
I tried entering the amounts shown on my credit card but it still says my account isn't verified
Jul 11, 2018 12:27:31 PM by Bojan S
Hi Sophie,
I have checked this for you and your credit card have been successfully verified, you have already funded one milestone from that card. Please clear your cache and cookies and try using different browser. If the issue shows on your end after this please let us know and our team will assist you further. Thank you!
Jul 11, 2018 09:10:13 AM Edited Jul 11, 2018 09:21:34 AM by Bojan S
I can not get a bank card for the second day, which is especially from the business account to pay for the work. I enter the amount that I received from the app, but I still get a message that the amount is wrong. I tried the second card and there too. I see the money on the account, I add the amount that upwork sent to me, but still, the card is not confirmed.
I wrote to the support center. They did not solve this problem and closed the issue? Why?
Jul 11, 2018 09:19:43 AM by Bojan S
Hi Natalia,
We apologize for the delay in addressing your concern. We have now followed up with the team and they will update you directly on your support ticket as soon as possible. Thank you for your patience.
Jul 15, 2018 02:56:20 PM by Mohamad K
An I verify by email>? because that way is not working at all, and i am not getting mesages from bank.
Jul 15, 2018 03:38:25 PM by Bojan S
Hi Mohamad,
I've escalated your concern and one of our team members will reach out to you directly to assist you further, thank you for your patience!
Jul 15, 2018 02:53:55 PM by Mohamad K
I tried many times to activate my account but it's not working
Jul 16, 2018 08:20:22 AM by Yousuf S
Hello,
I am a new client of Upwork. I added my credit card as a method of payment. However, when I check it's status in my profile, it shows the following:
Jul 16, 2018 09:15:45 AM by Bojan S
Hi Yousuf,
One of our team members will reach out to you directly and assist you further regarding this, thank you for your patience!
Jul 18, 2018 04:59:54 AM by Preety K
I exceeded the payment method verification process as i don't know how much payment i have to enter.
Jul 17, 2018 05:58:46 AM by Jose G
Card verification failed but my credit card was debited. What to do now? The job is on hold
Mar 19, 2019 01:22:06 AM by Jehan E
I have made a payment to my account from my credit card for a job, i cant release payment as it asks for verification. I have not seen the payments on my statement and i accidentally put in the wrong amounts, i cannot now verify my card or make payment for a completed job
Mar 19, 2019 01:35:15 AM by Goran V
Hi Jehan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.
Mar 21, 2019 03:00:56 AM Edited Mar 21, 2019 03:08:57 AM by Goran V
Hello Team,
I have joined Upwork today and entered my visa debit card as payment method. I also see two charges in INR in my bank statement. However, when I enter them it is not accepted by your system. Request you to help me activate the card.The bank statement is as follows:
**Edited for Community Guidelines**
Thanks & Regards,
Titus **Edited for Community Guidelines**
Mar 21, 2019 03:14:30 AM by Goran V
Hi Titus,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your billing method. Thank you.
Mar 22, 2019 03:27:10 AM by Titus L
When will the ticket be created? Will I be notified when the ticket is created?
Regards,
Titus
Mar 22, 2019 03:52:27 AM by Goran V
Hi Titus,
I`m sorry about the delay with this, our team will resend the ticket again and you will receive an email notification as well. Thank you.
Jul 20, 2018 08:52:22 AM by Angela H
It keeps asking to verify the amounts for the credit card deposits and there is no where to enter the amounts. My account is now suspended and I need to verify my account.
Jul 20, 2018 09:38:44 AM by Bojan S
Hi Angela,
A member of the team will be reaching out to you very shortly to assist you with your concern. We apologize for the inconvenience, thank you for your patience!