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Re: Need to contact support to verify my credit card but it doesn't give an option to contact suppor

Active Member
Cheryle S Member Since: Dec 14, 2018
101 of 825

What phone support? Im trying to find some help... even a little bit bit keep being sent in circles... very poor customer service

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Community Guru
Jo-An B Member Since: Aug 2, 2016
102 of 825

Hi Cheryle,

Please send me a private message with your concern so I can assist you further.

~ Jo-An

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Active Member
Carl-Gustav H Member Since: Jan 14, 2019
103 of 825

I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card ?

Active Member
Nichole W Member Since: Feb 27, 2019
104 of 825

You  have phone support?? I have been looking for your number everywhere...

Active Member
Nichole W Member Since: Feb 27, 2019
105 of 825

Upwork will not allow me to verify my payment method. It tells me to "contact customer support" , then it links to the generic Upwork help search page.

 

I was innitially confused with how Upwork asked to verify my card asking for two small amounts to be charged. It would have been useful if they just said enter in an amount that totals $10 or some such thing. I opted out of the verification, in order to find out what they wanted and now I can't get back to the verification screen. 

 

I need to pay my artist asap, this is incredibly frustrating.

Active Member
Kares S Member Since: Mar 27, 2018
106 of 825

I did not know I had to verify my credit card using USD after I hire someone so I got blocked from verifying my account and it said I had to contact Costumer service to proceed my verification but I dont even know how to do that

Moderator
Goran V Moderator Member Since: Mar 24, 2017
107 of 825

Hi Kares,

Our customer support team will reach out to you shortly and assist you further with this, thank you!


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Active Member
Kares S Member Since: Mar 27, 2018
108 of 825

Hi, I still did not receive a message 

Community Guru
Nina K Member Since: Nov 29, 2017
109 of 825

Hi Kares,

I can confirm that one of our agents has reached out to you already. If you are not seeing the support ticket in your email, you can also try to access it this way using this link.

~Nina
Active Member
Brian C Member Since: Mar 30, 2018
110 of 825

Can I get the same support as well?

I am unable to verify my credit card.

 

-Brian

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